Legal
Privacy Policy
Last updated: 11 April 2026
1. Who We Are
Kent Bespoke Garden Rooms is a trading name of Vela Property Group Ltd. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: Vela Property Group Ltd, Hillcrest Road, Hythe, Kent, CT21 5EX
Email: [email protected]
Phone: 07386 544475
2. What Data We Collect
We may collect and process the following personal data:
| Data Type | Examples |
|---|---|
| Identity Data | Full name |
| Contact Data | Email address, phone number, postcode |
| Project Data | Type of garden room/annexe, project details, messages |
| Technical Data | IP address, browser type, device information |
| Usage Data | Pages visited, time spent on site |
3. How We Use Your Data
We use your personal data for the following purposes, each with a lawful basis under UK GDPR:
| Purpose | Lawful Basis |
|---|---|
| Responding to your enquiry or quote request | Legitimate interest / Contract |
| Providing you with a quotation | Contract performance |
| Sending follow-up communications about your project | Legitimate interest |
| Introducing you to finance providers (if requested) | Consent / Contract |
| Improving our website and services | Legitimate interest |
4. Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Finance providers (Phoenix Financial Consultants) — only if you request finance information and give your consent
- Our subcontractors and tradespeople — only the information necessary to complete your project
- IT service providers who help us operate this website — under strict data processing agreements
- Legal or regulatory authorities — if required by law
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for up to 24 months after your last interaction with us. If you become a customer, we retain project-related data for up to 10 years in line with our guarantee obligations. You can request deletion of your data at any time (see Section 7).
6. Data Security
We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission (SSL/TLS), secure database storage, and access controls limiting who can view your information.
7. Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data ('right to be forgotten').
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Data Portability: Request your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function (e.g., session management) | Session |
| Functional | Remember your preferences (e.g., cookie consent choice) | 12 months |
| Analytics | Help us understand how visitors use our site | 12 months |
You can manage your cookie preferences using the cookie consent banner that appears when you first visit our site. You can also control cookies through your browser settings at any time.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, finance providers). We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies before providing any personal data.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Vela Property Group Ltd
Hillcrest Road, Hythe, Kent, CT21 5EX
Email: [email protected]
Phone: 07386 544475